How can we help?
Contact us if you have a question about an order, need assistance choosing a service, or want information about products for your data center.
- Questions about a purchase or payment.
- Support for Gil, MOG Station items, and account orders.
- Questions about power leveling services.
When contacting support, please include the relevant order details so the team can assist with your inquiry.
The contact page for this Final Fantasy XIV marketplace serves as the central point of communication between the store and the players it supports, covering order issues, general questions, and service inquiries relating to gil, items, accounts, and power leveling. Because the Final Fantasy XIV community spans multiple data centers and time zones, the presence of round-the-clock live chat support reflects the practical reality of serving customers whose schedules revolve around duty rosters, raid resets, and crafting sessions. Players who are uncertain about which service suits their character can raise a question here, and concerns about payments or delivery for gil purchases and MOG Station orders are handled by the same support team. Reaching out beforehand is generally the smoothest way to resolve a transaction concern, clarify a purchase, or gather the details needed to complete an order for a particular server and world.