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Terms and Policy

User agreement and transaction policies

Review the terms that govern your use of FFXIV Mall and the purchase of marketplace services.

These policies cover use of the marketplace, the services offered, and transactions made through the site.

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Terms and Policy

By using FFXIV Mall, you agree to follow the site's user agreement and transaction policies when browsing or purchasing services.

User agreement

Users are responsible for reviewing the applicable terms before using the marketplace and for providing accurate information needed to complete a transaction.

  • Use the marketplace only as permitted by the applicable user agreement.
  • Provide the required order and contact details accurately.
  • Follow the transaction procedures specified for the selected service and data center.

Transaction policies

FFXIV Mall offers Final Fantasy XIV Gil, items, accounts, and power leveling services for supported EU, JP, and NA data centers. Prices may change and are not represented as fixed by these terms.

  1. Select the service and applicable server before ordering.
  2. Complete payment using an accepted currency.
  3. Payment processing is often completed in less than 30 minutes, subject to the transaction process.
  4. Contact customer support through live chat if you need help with an order or general inquiry.

Questions

For questions about these terms or a transaction, customer support is available 24 hours a day through live chat.